NOVA GROUP · HELP CENTRE
A helping hand for your next chapter.
Find the essentials and move forward at your own pace.
Automatic help from our prepared answers. Search stays in your browser.How do I create an account and return later?
Choose “Create an account” in the three-dot menu and enter your name, email and a 4-digit secret code. Your account is saved. Next time, choose “Sign in” with the same email and code. Previous passwords remain accepted for existing accounts.
How do I create a CV or cover letter?
Choose a template, destination country and goal, then enter your details. Personalise the colours and check the preview. Always review the content so it reflects your own experience.
How do I download a PDF or Word file?
Create your document preview. Download Word for an editable file, or choose “Print / Save as PDF” then “Save as PDF” in the print window. On mobile, file location depends on your browser and operating system.
Are payments and subscriptions active?
The launch is currently free and payments are disabled. No money is charged. “Payments & subscriptions” shows the service status and orders linked to your account. Once subscriptions are active, eligible customers will be able to manage them here.
Are my CVs saved in my account?
Your account and orders are stored on our servers. CV and letter contents stay in your browser and are not yet synced between devices. Download your documents and keep a copy before changing devices or clearing browser data.
How do I change language or find opportunities?
Preferences lets you choose website and document languages separately: French, English or German. Explore opportunities to filter training, university places and jobs, and read each original listing. Nova Group does not guarantee admission, recruitment or a visa.
I forgot my code or need help.
Automatic code reset is not available yet. Email novalingua.d@gmail.com with your account email and a problem description. Never send your secret code, banking details or identity documents. Our team reviews recovery requests.
Need a personal answer?

Email our team. Never send your secret code or card details.
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